You Pay for What Your Storefront Actually Serves
Not per seat, not per product, not per store. Recommendor meters each recommendation served, search run, assistant message, and email sent, then sends one itemized invoice at the end of every billing period.
No Plans, No Seats, No Annual Lock-In
Recommendor meters each event your storefront generates and totals it up at the end of the period. Here's exactly how that works.
Everything is metered
Each recommendation served, search run, assistant message, alert or recovery email, and demand-forecast run is a counted event.
Each event has a published rate
Every event type has a price per 1,000 occurrences. Some event types may be included at no charge depending on your agreement.
You're invoiced in arrears
At the end of each billing period we total your actual usage and send one itemized invoice with a full per-event breakdown.
Postpaid never blocks
There's no ceiling that stops your storefront. A spike during a promotion just shows up on the next invoice.
What Gets Counted, and What Doesn't
Every counted event has a published rate per 1,000 occurrences. Anything not on this list is free.
| Metered event | What counts as one | Price per 1,000 |
|---|---|---|
| Recommendation served | One recommendation block served to a shopper | $3.00 |
| Search run | One search executed | $1.80 |
| Search query | One autocomplete/as-you-type lookup | $0.60 |
| Assistant message | One shopper message answered by the assistant | $4.50 |
| Email sent | One recovery, alert, or win-back email delivered | $1.50 |
Rates are quoted per 1,000 occurrences. An event type included at no charge on your agreement shows as $0.00. Rates are fixed for the life of your subscription — a later published change doesn't retroactively reprice you.
What a Typical Month Looks Like
An illustrative month, not a quote — your actual invoice depends on your published rates.
| 5,000 recommendations served | $15.00 |
| 8,000 searches run | $14.40 |
| 1,200 assistant messages | $5.40 |
| 900 recovery emails sent | $1.35 |
| Total for the period | $36.15 |
You'll see this exact breakdown live on your Billing page all month — it's not a month-end surprise.
What's Included on Every Plan
- Recommendations
- Search
- Shopping assistant
- Abandoned carts
- Product alerts
- Retention
- Demand forecast
- Full analytics
- Session recordings
- Unlimited team members
- Unlimited stores
- Support tickets
Pay for What You Use. Nothing Before That.
Not per seat, not per product, not per store. Every recommendation served, search run, assistant message, and email sent is priced on its own, so you're never paying for a feature you don't use.
Pay for what you use
Every recommendation served, search run, chatbot message, alert email, and forecast is metered at a published per-1,000 rate.
- Recommendations, search & abandoned carts
- Shopping assistant & product alerts
- Retention, forecasting & full analytics
- Unlimited team members & stores
- First month: no card, no charge
What's counted
Anything not on that list is free — dashboards, analytics, settings, catalog syncing, session replays, support tickets, and every one of your team members.
Frequently Asked Questions
Everything you need to know about how usage-based, postpaid billing works.
Yes. Connect a store, sync the catalog, and place blocks before paying anything — your first month needs no card.
Before your first invoice is due, at the end of month one. We remind you in-app and by email well before then.
Service pauses until you do — but you're never charged for a card you didn't add.
No. Postpaid never blocks serving. Your storefront keeps running through a sale and the usage shows up on the next invoice.
The Billing page in your dashboard shows requests and cost per event type for the current period, updated continuously — not a month-end surprise.
No. Usage is what's counted, wherever it happens — one account, one itemized invoice across every store you run.
Yes. Access continues to the end of your period and you're invoiced only for the usage you actually incurred.
Yes. Reading your own numbers should never cost per view — dashboards, analytics, and settings are never metered.
See What Your Store Is Leaving on the Table
Connect your store, let the catalog sync, and the first numbers land the same day.