A Shopping Assistant That Answers in Real Products
An AI chatbot trained on your own catalog answers product questions with the actual products you sell, and hands off to a live agent the moment a shopper needs a human.
Shopping Assistant
Online · Trained on your catalog
An Assistant That Knows Your Catalog, Not the Internet
Every engagement includes these capabilities out of the box — no separate line items, no bolt-on plugins.
Answers in Real Products
Every recommendation the assistant makes is a product you actually stock, pulled live from your catalog.
Live Agent Takeover
A shopper can be handed to a human agent mid-conversation, with the full chat history intact.
Trained on Your Store, Not the Web
Answers stay grounded in your own product catalog — not invented from general knowledge.
Drops In With One Embed
The same plugin install that powers recommendations and search turns the assistant on.
Conversation-Level Reporting
See what shoppers are asking, and which conversations turned into a sale.
Read-Only, Fails Open
If the assistant is ever unreachable, your storefront works exactly as it did before.
Answer the Question Before the Shopper Gives Up and Leaves
We train the assistant on your catalog, so it only ever answers with products you actually stock.
Book a DemoFrom a Shopper's Question to a Real Product Answer
Four steps, all running off the same synced catalog your search and recommendations already use.
Your Catalog Trains the Assistant
Products and descriptions sync in and become what the assistant can talk about.
A Shopper Asks a Question
The assistant answers using your real catalog, not a generic model response.
A Human Can Step In
If the shopper needs more, a live agent can take over the same conversation seamlessly.
Conversations Are Reported
See what was asked and which conversations led to a purchase.
Frequently Asked Questions About the Shopping Assistant
Everything you need to know about how the assistant answers and when a human takes over.
No. Every product it mentions is pulled live from your synced catalog, so it never recommends something out of stock or discontinued.
Yes. A live agent can take over mid-conversation with the full chat history, so the shopper doesn't have to repeat themselves.
It stays grounded in your own catalog rather than guessing, and can route the shopper to a human agent when needed.
It fails open — if it's ever unreachable, your storefront behaves exactly as it did before the assistant was installed.
Ready to Add a Shopping Assistant to Your Store?
Tell us about your catalog and current support setup. Our solutions team replies within one business day with next steps.
Tell us about your store
Share a few details and our solutions team will follow up with next steps.
See What Your Store Is Leaving on the Table
Connect your store, let the catalog sync, and the first numbers land the same day.